Privacy Policy

Last updated: May 27, 2026

At Polished by Melanie, your privacy matters. This policy explains what information we collect when you visit our website or book an appointment, how we use it, and how we keep it safe. We keep things simple — we only collect what we need to serve you well.

Information we collect

When you use our website or booking system, we may collect the following:

  • Your name, email address, and phone number when you fill out our contact or booking form
  • Your payment information when you book an appointment — this is securely handled by Square and is never stored directly on our site
  • The service you're interested in and any notes or preferences you share with us
  • Basic usage data such as pages visited and time spent on the site, collected anonymously through standard web analytics

How we use your information

We use the information you provide solely to run our business and serve you better. Specifically we use it to:

  • Confirm and manage your appointments
  • Send appointment reminders and follow-up communications
  • Respond to questions or messages you send us
  • Improve our services and website experience

We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

Third party services

We use a small number of trusted third party tools to operate our booking and communication systems:

  • Square Appointments — handles online booking and secure payment processing. Your card information is encrypted and managed entirely by Square.
  • Formspree — processes messages submitted through our contact form and routes them to our email.
  • Webflow — hosts our website. Basic anonymized visitor data may be collected per their standard platform policies.

Each of these services has their own privacy policy governing how they handle your data.

Cookies

Our website may use basic cookies to ensure the site functions correctly and to understand general traffic patterns. We do not use cookies to track you across other websites or serve you advertisements. You can disable cookies in your browser settings at any time.

Your rights

You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make a request simply reach out to us directly and we will respond promptly.

Data security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Payment data is handled entirely by Square's secure, encrypted infrastructure and is never stored on our servers.

Changes to this policy

We may update this privacy policy from time to time. When we do, the updated date at the top of this page will reflect the change. We encourage you to check back occasionally if you have concerns.

Questions?

If you have any questions about this privacy policy or how your information is handled, please don't hesitate to get in touch.

melanie@polishedbymelanie.com